Booking Terms and Conditions

Your contract is with Martin Hay-Plumb & Jacqui Smith (“we”, “us” and “our” in these Booking Conditions) for the property known as Penthouse Caribou (“the Property”).  References to “you” or “your” are references to the Party Leader making the booking  and all members of the holiday party.

These Booking Conditions form the basis of your contract with us so please read them carefully.  Nothing in these Booking Conditions affects your normal statutory rights.


  1. Making your booking

When you book The Property with us you should return the completed Booking Form & contract to us together with your payment for the Initial Deposit.  Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. Should we have to cancel the booking for any reason rendering The Property uninhabitable, our liability to you shall be strictly limited to a refund of any monies paid.

Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our email confirmation.  The contract between us will only be formed when we send you our email confirmation and is subject to these terms and conditions.  We reserve the right to refuse any booking prior to the issue of our written confirmation.  If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

  1. Paying for your booking

You are required to send to us your payment for the balance of the Rental and the Security Deposit at least ten weeks prior to the Arrival Date as set out in our written confirmation.  If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.

We will hold the Security Deposit to be applied against the reasonable extra cleaning and/or replacement of the property, furnishings, fixtures and fittings.  We will return the Security Deposit to you within 14 days of the return of the keys to us, less any deductions in accordance with the conditions listed. Please provide us with your account details so we can return the funds electronically.

  1. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.

You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation.  A cancellation will not take effect until we receive email confirmation from you.

If you cancel your booking within seven days of receiving our written confirmation, we will refund the balance of any money you have paid us.  After such period, if you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us.

If you cancel your booking less than ten  weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental, and refund the balance of any money you have paid to us.  In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.

  1. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

  1. Your accommodation

You can arrive at your accommodation after 16.00 hours on the Arrival Date of your holiday and you must leave by 10.00 hours on the Departure Date.

If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.

  1. Your obligations

You agree to comply with the following  Regulations:-

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition.

In particular, on departure:

  • All the crockery must be clean and the dishwasher emptied before your departure.
  • All rubbish is disposed of in the communal bin provided in the car park outside. Recycling bins can be found adjacent to the church on the main road.
  • The cold ashes from the fireplace are safely disposed of in the communal bin.
  • All hired bed linen, towels and bathmats are left in the inner hall ready for collection
  • All keys are returned to the managing agent upon departure. Failure to do so will result in a 150€ deduction of the security deposit per set of keys lost or not returned.

You agree not to cause any damage to the structure (walls, doors or windows), systems (electrical or plumbing) or furnishings of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

In particular:

  • Do not flush anything other than toilet paper. No feminine products or nappies should be flushed at any time. If it is found that any such products have been flushed and clog the waste system you may be charged damages to the cost of the repairs
  • The pool table is designed to be enjoyed by players of all ages, however care is also required as the cloth is delicate and damage to the baize will be charge at replacement cost and time.
  • Please take care to use coasters and mats to protect the wooden furniture as heat rings and liquid stains are costly and time consuming to remove/repair.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

The Property is a No Smoking property and smoking is strictly prohibited anywhere in the Property

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

  1. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.



We hope you enjoy your stay at Penthouse Caribou and do not hesitate to contact us if you need any help planning your  lift passes, ski lessons, ski hire or would like to order food to be delivered to you at the Penthouse.